Refund policy

There is no lock in contract with our subscription option but in the event that a customer wishes to terminate their subscription they must provide written instruction to evan@thebeerdrop.com.au. If written instruction is received after payment and stock has been sent to the customer, a refund is available if the stock is returned unopened and in saleable condition to The Beer Drop at 2/218 Macquarie Road Warners Bay 2282, NSW. The return postage cost is payable by the customer. If written instruction is received after payment is made but before stock is sent, then the payment will be refunded and subscription ceased immediately. 

Customers have full control over their subscription via the ReCharge portal on the website. 

If your product suffers any damage in transit or fault in quality, it is required that photographic evidence is sent immediately to evan@thebeerdrop.com.au. Damaged stock will be investigated and if required, replaced at no additional cost to the customer, as long as photographic evidence is supplied. 

When refunds on any product are requested, the customer must cover the return postage costs, with refunded stock mailed to 2/218 Macquarie Road Warners Bay 2282, NSW. The Beer Drop will lodge a refund request with Shopify, with the refund taking approx. 5-10 business days to arrive at the nominated account. 

We work hard to ensure each and every product that we sell is of a high quality. If a product is not to your taste, but is without fault, the product will not be exchanged or refunded. 

Product Recall Policy -

If a product is recalled by a supplier, The Beer Drop has a product recall process whereby all customers that have purchased and received that affected stock will be contacted via email to notify them of the withdrawal and to dispose of any affected stock immediately. Affected stock will be replaced by the supplier, via The Beer Drop, at no additional cost to the customer.